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IT SUPPORT & SERVICES
This plan providing you stress free time with zero computer problems. Incident Support Plan offers support for a comprehensive range of technologies including desktops, laptops, printers, scanners, routers and over 300 software applications.
Support for one time only
1 Computer covered under this Plan.
Unlimited number of resolutions. You can call for unlimited issues.
A Premium “Concierge Service” available with this plan.
A periodic maintenance plan, where-in we will perform regular PC optimization as required on your machine.
Taking care of our customers we have provided a non transferable benefit with incident Support Plan.
Scope of Service:
Optimize your PCs speed & Performance.
Internet set-up and Configuration.
Connectivity of peripherals and various devices like Printer, Scanner, Fax etc.
Install or set-up a new peripheral (i.e. Printer, Scanner, Fax etc).
Diagnose Hardware Issues.
Fix Software Errors for like Antivirus, Firewalls, Ms Office, Internet Browsers and other Windows
Identify and remove Viruses, Spyware and other Malware.
Configure wireless keyboard and Mouse
Set-up file and printer sharing over an existing network, including configuring network printers.